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Withdrawal policy

§8 Right of Withdrawal (excerpt from the General Terms and Conditions)


You have the right to withdraw from this contract within fourteen days without giving any further reasons.

The withdrawal period begins on the day on which you personally, or a person commissioned by them, with the exception of the carrier of the goods, has received or has received the goods.

If you would like to exercise your right of withdrawal, please inform us of this decision by contacting:
Hinterdorfstrasse 17
4334 Sisseln
send you a declaration by post or e-mail. The form for revocations provided below can be used, but its use is not absolutely necessary.

The date of dispatch of your revocation declaration is decisive for compliance with the withdrawal period.

Consequences of revocation

In the event of revocation, we will refund you within a maximum of 14 days after receipt of the revocation of all payments made by you, including delivery costs (except for you chosen special delivery costs, which exceed the normal delivery costs offered by us). The refund will be the same payment method you chose when ordering. Changes to the payment method are possible by arrangement. The refund of the payments will not generate any additional costs for you.

The shipped goods will be picked up by us or we will take over the return of the goods. In the event of a loss in value of the goods, you are only responsible for this if it indicates a use of the goods, which gives the test of the properties, the nature or function of the goods.

Special notes

The right of withdrawal does not exist in the following contracts.

These are contracts for the supply of goods:

  • which are not prefabricated and
  • for their production, an individual selection or determination
  • is decisive by the consumer, or
  • clearly tailored to the personal needs of the consumer. These include, for example:
    • chocolate packaging made according to the customer’s wishes,
    • in the case of the delivery of goods that can quickly spoil or whose expiry date has been quickly exceeded,
    • in the case of the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.


— Model withdrawal form —

Sample withdrawal form

(To exercise your right of withdrawal, please include the relevant data in the following form and send it to us.)

– To

Hinterdorfstrasse 17
4334 Sisseln

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

  • Orderdate:
  • Reference date:
  • Ordered goods / service:
  • Your name:
  • Your address:

– Your signature:

– Date:


(*) Please delete the inaccurate.

This revocation instruction page was created at

This is a mechanical translation of the German version. The German version is legally binding.